Testimonials

We would love to hear your feedback, if you wish to have your Krevco Lifestyles experience published on our testimonials page, please submit your story below.

Hello

I would just like to let you know that my recent purchase at your store with John Bellino was a great one. I have definitely been WOWED! He went out of his way to help my family with the purchase of our new pool.

I try and teach my children the value of good service and my 10 year old daughter even suggested that we purchase from your store because the sales person was so nice.

I promise to recommend your store and John anytime I hear someone shopping for a pool or hot tub in the future.

Thanks again for all the help in assisting us with our new pool.

Sincerely
Jo-Ann and Lester Bates
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We purchased and had installed a pool with Krevco last summer – and what an incredible summer for first time pool owners!

We cannot say enough positive comments about working with Chad Kozody, our Sales Representative. Chad was extremely customer oriented and provided a very high quality of service. He was very responsive and probably his best trait was his honesty and integrity – exactly what you would want from a salesperson when making a large dollar investment. We would have absolutely no hesitation in recommending Chad to anyone considering purchasing a pool or for that matter anything from Krevco.

Leonard and his installation team were also very professional, customer oriented and really know their stuff when it comes to installing a pool. They were quick, efficient, and once completed the yard was very clean.

We deal with Sharon and Paulo in St. Vital for our pool accessories, chemicals, water monitoring, and overall advice. You couldn’t ask for a better team of knowledgeable service oriented individuals – and you certainly couldn’t ask for friendlier people. Going to the St. Vital Krevco is going for a visit with friends.

If you are like us and have dreamed of owning a pool but have put it off –don’t! Life is short so enjoy your dream and make sure you consider partnering with Krevco! We did and we would do it again in a heartbeat!

Sincerely,

Rick and Ginette
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Just wanted to thank you for thinking of us this Christmas. The gift certificate was so thoughtful. Just wanted to say that we enjoyed working with your crew this summer. Very professional and seemed very happy to work together. Quite the team. Thanks again. We really are pleased with the final product. Now, Brad just has to finish some landscaping.

Thanks again and Merry Christmas.
Brad and Marie Sawyer

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This is just a short email to tell you how positive our experience was in purchasing our new hot tub at your St. Anne Road store in October 2011. Our salesperson was Paulo and frankly, we cannot say enough good things about him. Paulo was extremely knowledgeable about the various hot tubs available for us to choose from and assisted us in making the best choice we possibly could. It took us a few weeks to do our research , including checking out both Oasis and Aquatech, but in the end, we kept returning to Paulo and eventually purchased our hot tub from him. Our reason for purchasing from Krevco was mainly related to the excellent service provided by Paulo – we felt that he was the most knowledgeable of all the salespeople we spoke to, and he certainly was the most pleasant to deal with: patient, not pushy, and genuinely interested in meeting our needs. We absolutely love our hot tub and have used it pretty much every single day since it was installed. Not only did we purchase our hot tub from Krevco, but we will purchase all of our chemicals there as well as Paulo continues to provide excellent post-sales service to us. Great job Krevco, we will be recommending you to everyone we know!

Sincerely,
Joelle, Nicollette, and André

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Hello

I just wanted to thank you again as you helped take away some stress so I could focus on my family. The hot tub arrived as planned and all is well.

I would also like to take a moment to note that Chad was an outstanding sales representative to deal with. He saw to all our needs, was fantastic to deal with and ensured that we were happy with our purchase. Please note his exceptional performance. I won't hesitate to suggest Krevco to others.

Sincerely
Jay Ewert

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Good morning Mr. Carson,

We recently purchased an above ground pool from your company. After a bit of a rocky start due to promises made by a salesperson that he apparently had no right to promise, our installation proceeded last week.

We are in the Installation/Customer Service industry ourselves and know very well how incredibly important your front line staff can be for your business. As well, my husband may just be one of the most particular individuals you may ever meet. Having said that, we cannot express enough how impressed we were with your installation staff. They were incredibly professional and worked EXTREMELY hard. In particular, Lance, Leonard and Leon impressed us with their work ethic and their customer service! If all of your staff work this hard, you are incredibly fortunate.

Too often people will take the time to complain but not take the time to thank for a job well done. We have been extremely pleased with the installation thus far and look forward to enjoying our pool once all is delivered and installed.

Laurence and Elizabeth Rosenberg

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"Dear Mr. Carson:

Too often customers will take the time to complain about service when the workmanship is poor or incomplete but they fail to recognize excellence or exemplary service. This is one of those exceptions where I felt compelled to write this letter identifying the exemplary service that we received from all of the employees at Krevco.

This year our pool liner was in need of replacement, and we were not only faced with the challenge of the remedial work that needed to be performed on our pool but we faced the challenge of finding a professional pool company that we could trust to get the work done promptly, professionally, economically, and one willing to work within the time constraints of two very busy work schedules. That company was Krevco.

Let me start with Ike, who was so kind, polite, and accommodating, in taking our order, answering a multitude of questions, arranging for a prompt assessment and estimate date, and finally alerting us to the fact that there were upcoming sales events which would help us in reducing the overall cost of the project. Ike may not have been aware of it at the time, but this initial introduction to Krevco helped seal the deal so to speak convincing us that Krevco was the company that we wanted to enter into a contract with. We were both so impressed with Ike’s honesty and integrity.

Shortly thereafter, we were contacted by Mike, your sales associate, who always kept us apprised of when he would be coming to the house to conduct his assessments, working within our busy time tables, never missing an appointment or arriving late. He made many good suggestions on how we could improve the functionality of the pool and again was the consummate professional in keeping us apprised of when the work was about to begin. Although we expected to wait until July or even August to have the liner replaced, we were very surprised to learn that barring any unforeseen problems, we may have a fully functional pool as early as May. Both Mike and Jordan attended to the property as planned, taking all of the appropriate measurements, answering all of my questions, and taking the time to discuss other products that Krevco had available, which would improve the overall efficiency of our pool. With schedules as busy as ours, it was nice to see that an appointment made was an appointment kept, employees who always arrived on time, and that the service provided was kind, courteous and respectful. Gates were always closed, as with having many young children in the neighbourhood, safety is a huge concern.

The work began in our yard last week, with many neighbours impressing upon us just how hard the guys were working, how early they got started and how late they stayed, and just how clean the workmen were keeping our driveway and our yard. David, what can I say about David, we always received a phone call each morning around 6:45 a.m. – 7:15 a.m. advising us whether the team of David, Quinn and Joe would or would not be attending to the property as a result of all the bad weather we had been having over the past couple of weeks. Once again, with my concern for safety, this allowed me to keep the gates locked when I knew they would not be attending to the property. David, Quinn, and Joe were extremely hard working and you could tell that they worked to a standard of excellence I had not seen in the past. The sod removed to run new pool lines was neatly saved on old pieces of pool liner, so as to not destroy or damage the surrounding grass or landscaping. They ran the new pool lines around my landscaping, to minimize the damage caused to the yard and in the end nobody could tell that the yard had been disturbed, as many of our neighbours were anxious to see the finished product. The attention to detail amazed me, as they ensured that every little piece of aggregate was raked up from the lawn and every piece of debris was carefully removed. The new pool liner looks beautiful, as does the newly poured concrete pad which houses the pool pump and filtration system. Although we were not home for most of the liner installation, it is nice to feel confident that this same attention to detail went into the liner installation; the pool has never looked this good.

In closing Mr. Carson, you should be so proud that you have a team of employees that work so tirelessly in making Krevco, in our opinion, the only company that we will ever deal with in future on any pool related issues. It was amazing to watch the attention given to the smallest detail, ensuring customer satisfaction at every level of the organization. It was a pleasure getting to know all of your employees, and to watch how tirelessly David, Quinn, and Joe worked in giving us a product that we could be so proud to come home to every night. It was an absolute pleasure and we extend our sincerest appreciation to you and the employees at Krevco who worked so tirelessly in making this happen."

Sincerely,
Brenda & Gerry Cox

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Sunday May 1st, 2011

"Richard, we just wanted to send you a quick email to say thank you for resolving our Hot Tub concerns/issues.

It is great to see a company follow through completely in all details when a customer raises concerns and the manner in which our Cover and Cover Lifter replacement was addressed without much question was greatly appreciated.

We also wanted to say your Service Techs that visited our home were extremely helpful and knowledgeable in addressing our LED light issue as well as our Stereo concerns.

Great Job Krevco Team!"
Mike and Erinn

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